Terms and Conditions

These terms and conditions apply to the the use of and orders places on https://www.olenkadesign.co.uk/ website. By placing an order you will be deemed to to have read and agreed to these terms and conditions.

1. Placing an Order and Payment

Orders can be placed online through the Olenka shop. Online orders are directed to PayPal at ‘Checkout’ to make your secure online payment. Paypal is safe and easy to use. You do not have to have an account with Paypal to use it. All payments must be in UK Pounds Sterling. Your postage will be added to the total amount at the checkout. You agree that we may issue you with invoices in electronic form by email.

Full payment is required before dispatch of goods.

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you are granted a cancellation period of seven working days from the date of submission of the Order. Notice of cancellation must be in writing and must be sent by email to [email protected]

Please note that there will be some variation in the colour of wallpaper shown on the website to the actual wallpaper. We cannot be held responsible for any variations in colour that may arise caused by your browser or computer software. On-screen colours should be used as a guide only. It is highly recommended to order a sample.

2. Delivery

Our wallpapers are printed to order. Please allow 4-6 weeks for delivery. Delivery for the UK orders is £5.99.  For shipping outside of the UK (European and International) please email us for an accurate shipping quote.

Delivery is not made until payment has cleared. Dispatch date will be confirmed on receipt of full payment. UK orders are delivered using a courier service, where you will be supplied with tracking number and information on both accounts.

Samples are delivered free of charge in the UK. We use Royal Mail to deliver samples. Please allow 3-5 days for delivery.

3. Returns and Refunds

In the event that any products Ordered by you are lost or damaged in transit, please contact us immediately via email at [email protected]

In the event that any products delivered to you are damaged or of a quality or specification, which is reasonably less than that represented on the Website or requested in the Order, please contact us within 24 hours of receipt. We will ask you to return the damaged or faulty goods to us straight away. Shipping charges on returned merchandise are at the customer’s expense and we recommend registered post as we will not be responsible for goods lost or damaged in transit. Postage will be refunded only if goods are faulty or an error has been made on our part.

4. Copyright

All of the designs are ©Olenka 2014. All rights reserved. All copyright, design rights and intellectual property rights existing in the designs and products and in the images and will remain the property of Olenka.

The Website and its content (including the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trade marks, patents and other intellectual property rights and laws. In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This includes the downloading, copying and/or printing of pages of or images from the Website for personal, non-commercial home use only.